![]() ![]() She was usually prompt in getting back to me, but I always had to do the followup because if not I wouldn't hear from them Always dealt with the same person, and found them useless working in customer service. Did finally get it shipped free but it was a huge hassle with me having to do all the followup. Finally, after I said I would take my business elsewhere, did she offer to speak to her manager. After more phone calls, she said they would split the postage! $3.00 apiece!! I was very upset that this is the way they deal with a long time customer. Well in my mind it wasn't lost or damaged. Then Tiffany said it's not their responsibility if it's lost or damaged. I had to email again, and then she said it was back to them and if I still wanted it, I had to pay shipping charges again. Tiffany said she would let me know when it arrived back to them. I sent emails to SSS when I saw that my order was going back to them. Tiffany was of no help, just wait was her answer. But when my tracking number showed that my recent order was being delivered to another post office 60 miles away, I called SSS to see why. I will not give this company any pros at this time.Ĭustomer Contacted Simon Says Stamp Via :.Heidi's refusal to act professionally makes this situation extremely difficult and it's disheartening that she chooses not to peacefully resolve this issue.īought: Simon Say Stamp Brand Products of ink, paper, stamps and die-cuts. It's sad that I've been banned from her store like a child because I really do love their brand name product or else I wouldn't have used it so much to the point of having 41 cards and projects being chosen for publication. I am owed an apology and a full refund, which is impossible since Heidi refuses to communicate and would rather rip off her customers and blow international magazine exposure. Holtz even said something about it and the Ranger Spinner had a change of specs when I needed to add more racks to my current spinner and they would not fit, so I am stuck with that as well. There have been other instances when my ink blending tool was defective to the point Mr. I do not have that desire was I have my own thing going on. I am going to stand up for what I believe in and the other "little people/groupies" who think a 10% discount is generous just for a chance to be noticed and become a designer. SSS may be popular and have fabulous designers, but that does not give her the right to treat any customer the way that I've been treated and many others, although they have not spoken out of fear that they might be asked to design for other stamp companies, etc. My costs are going to be significant pursuing justice, but I am standing on my principal in that I will not be abused in this manner. I am absolutely tired of Heidi's immaturity and have continued to promote a positive business relationship, but she wants nothing to do with it and would rather be spiteful and arrogant. ![]() Since she refuses to answer any type of communication, including ignoring correspondence from my business attorney, I'm backed into a corner and have no choice but to take Heidi to court over this matter. I do not appreciate this type of unethical behavior that is akin to a toddler throwing a tantrum, extremely unprofessional, and borderline narcissistic. ![]() Heidi refuses to answer one single email and I'm stuck with thousands of dollars of product that I will never use. I have been trying to deal with Heidi for 5 months asking for an RMA on SSS brand that I have not opened and wish to return it. She would rather lose exposure than be a professional. I contacted Heidi about this and she refuses to frankly grow up and communicate. I had to pull those cards today from 7 magazines that SSS has never been published in. I had invested in SSS brand name product and worked with it and had 41 cards accepted for publication internationally the first quarter of 2015. I even had my MD fax a letter to these people. I've investment in this business during the kitchen table days. The exact comment was "It doesn't sound like you are happy for us." Another comment was made that I should take my business elsewhere. ![]() A customer service rep wrote me upset that I apparently wasn't happy enough for them being mentioned in People Magazine on the coattails of Tim Holtz. I was in the hospital having surgery and was actually under anesthesia on the date and time comment was made. I was accused of making a statement against an illustrator for SSS. False Accusation, Unethical Business Practices ![]()
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